Overview
A National Genetics Lab, which provides complex molecular and specialized testing services to physicians, clinicians, and their patients used Gistia’s custom services to aid their focus on clear, actionable results that enable informed medical decisions.
Background
The client's demanding environment necessitates software with extensive flexibility and customization to succeed in the ever-changing healthcare landscape. The client found current off-the-shelf software to be lacking in necessary features. “There aren’t any software products on the market offering everything we needed to stay ahead,” says Jeff Crays, who is responsible for the client's development architecture.
The demanding environment necessitates software with extensive flexibility and customization to succeed in the ever-changing healthcare landscape. The client found current off-the-shelf software to be lacking in necessary features.
The Goals
Needed to meet key requirements to move the business forward:
Alleviate concerns about growth.
The company needed confidence that its software platform would scale.
Allow for configurable rules-based decision-making.
Rapid changes are all but expected and the software platform needs to as well.
Provide effective real-time customer service.
To be successful, they needed to empower the business with easy access to customer data and actionable insights.
Support a rapidly expanding test menu across a wide variety of customers.
Each test offering follows a unique workflow to meet the customer’s needs.
Support the ever-changing revenue cycle.
The healthcare revenue cycle is constantly changing and the software platform needs to adapt.
Deliver value faster.
Speed of delivery is a must. Time to market is important to provide the best care to their patients.
Enable emerging technology.
The framework is in place to leverage forward-thinking technologies like AI and machine learning.
The Solution
To deliver software of this kind, the client partnered with Gistia. Delivering the solution was successful because we followed Gistia's method. The client needed a partner with a value proposition beyond expertise in the latest JavaScript frameworks when looking for engineering companies. While Gistia wrote the book on Angular, our value is in our ability to understand and advance the laboratory industry. Combining an agile software development lifecycle with enterprise-grade healthcare software isn’t an easy task. Crays explained, “Gistia says their method matters, and the proof is in our success.”
What we accomplished
The client took the opportunity to work with us because they saw the value in using software as a key differentiator over its competitors. “If we can stay ahead of off-the-shelf software we can stay ahead of most of our competition. It’s the difference between having a tailored suit or a generic one off the rack,” explained Crays.
We helped to:
- Implement a custom rules engine
- Enable the staff with one pane of glass to view data from various legacy databases
- Allow each workflow page to be customized to the specific activity
- Create a prior authorization module to facilitate changing reimbursement challenges
- Apply agile development methodologies to the software delivery pipeline
Results
Gistia continues its partnership with the client by providing an agile and innovative engineering team. “We will continue to advance our software platform beyond anything on the market by leveraging the innovations brought to us by Gistia,” said Crays, confirming our hopes of creating a lasting relationship. The platform has given the client a solid foundation, one that is both customizable and flexible. These qualities allow the client to adapt to changes in the market.
- Reduced turnaround time despite more involved revenue cycle workflows
- Increased collections
- Lowered claim denials
- Enhanced visibility and transparency of operation workflows
- Increased productivity
- Global data access
- Single pane of glass
