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How Gravity Diagnostics:

- Reduced Denials by 8%

- Increased Average Payment Rate by 25%

Reduced Denials by 8%

Increased Average Payment Rate by 25%

About Gravity Diagnostics

Gravity Diagnostics is a state-of-the-art CLIA-certified CAP-accredited laboratory licensed in all 50 states, that currently service over 1,000 customers from small private practices to universities, to Fortune 500 companies.

They offer innovative laboratory testing in the areas of COVID-19, upper respiratory, toxicology, pharmacogenetics, sexually transmitted infections, and blood hematology.

Executive Summary

Gravity Diagnostic’s revenue cycle team received daily notifications with ‘intelligence’ leading them to identified risks to their RCM before it was too late.

The monitoring and detections by Gistia empowered Gravity’s team to address issues that would otherwise be invisible.

The Result:

An 8% decrease in denials, average payment rate increase of 25%, for all non-covid volume.


Due to the high-complexity reimbursement environment and large test compendium, Gravity had struggled with an enormous volume of data, which was hiding risk to their revenue performance. Leading to a high rate of denied claims which put un-necessary pressures on Gravity’s financial health.

For Gravity to improve their revenue performance they needed a system that could sift through the mountains of data and deliver useful insights that would allow them to put an end to invisible threats to their financial health.



The Gravity RCM Team partnered with Gistia - to detect and send alerts for items that would have a negative impact on denials and their average payment rates. By processing financial, operational, and compliance data, Gistia’s machine learning algorithms helped the RCM Team see significant trend changes and uncommon claims.



The impact of this constant monitoring and delivery of focused notifications allowed the team to effectively address issues that would have affected the revenue cycle.

They received automated intelligence briefings each morning on which payers and CPT codes to focus on, which clients to call, and which claims were affected.

As a result, in just six months using Gistia Intelligence, Gravity Diagnostics, for all non-covid tests experienced:

  • An 8% Decrease in Denials
  • An Average Payment Rate Increase of 25%

With Gistia, Gravity protects their financial health in real-time, allowing them to stay ahead of potential revenue risks at every turn.


Getting started is easy

Schedule a risk-free demo to get started


1. Schedule a Demo

A casual conversation about your situation and we'll show you Gistia


2. Implement Gistia

Implement Gistia to detect risks and empower you to take action


3. Win the game of Revenue

Embrace your new powers to win at the game of healthcare revenue