Needed to meet key requirements to move the business forward:
Alleviate concerns about growth.
The company needed confidence that its software platform would scale.
Allow for configurable rules-based decision making.
Rapid changes are all but expected and the software platform needs to as well.
Provide effective real-time customer service.
To be successful, they needed to empower the business with easy access to customer data and actionable insights.
Support a rapidly expanding test menu across a wide variety of customers.
Each test offering follows a unique workflow to meet the customer’s needs.
Support the ever-changing revenue cycle.
The healthcare revenue cycle is constantly changing and the software platform needed to adapt.
Deliver value faster.
Speed of delivery is a must. Time to market is important in order to provide the best care to their patients.
Enable emerging technology.
The framework is in place to leverage forward-thinking technologies like AI and machine learning.