Privacy Policy

1. Information We Collect

At Gistia, we collect information that you provide directly to us when using our lab informatics managed services, including:

• Contact information (name, email address, phone number)
• Company information and job title
• Technical specifications and requirements
• Usage data and system logs for service optimization

2. How We Use Your Information

We use the information we collect to:

• Provide and maintain our lab informatics managed services
• Communicate with you about our services
• Improve our services and develop new features
• Ensure HIPAA compliance and data security
• Send you technical notices and updates

3. Data Security and HIPAA Compliance

As a provider of lab informatics solutions, we implement comprehensive security measures to protect your data:

• HIPAA-compliant data handling procedures
• Encryption in transit and at rest
• Regular security audits and penetration testing
• Role-based access controls
• Comprehensive audit trails

4. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• With your explicit consent
• To trusted service providers who assist in operating our services
• When required by law or to protect our rights
• In connection with a business transfer or acquisition

5. Data Retention

We retain your information only as long as necessary to provide our services and comply with legal obligations. You may request deletion of your personal information at any time, subject to legal and contractual requirements.

6. Your Rights

You have the right to:

• Access and review your personal information
• Request corrections to inaccurate data
• Request deletion of your personal information
• Opt out of marketing communications
• Request data portability

7. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" date.