Your Lab Systems Team, On Subscription
Your lab's change request backlog keeps growing. Vendor support tickets sit unanswered for months. Your internal IT team is stretched too thin to keep up. Meanwhile, your staff builds workarounds, clients get frustrated with delays, and opportunities slip away.
What if you had a dedicated lab systems team that actually responded in days, not quarters?
We provide unlimited lab systems support on a flat monthly subscription. LIMS configuration, integrations, custom reports, training, automation - whatever your lab needs. Most requests delivered in 48-72 hours, not months.
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Trusted by leading diagnostic labs and life sciences companies
Your Requests, Always Moving
This is what unlimited support looks like - multiple requests being handled simultaneously with fast turnarounds
Submitted
4In Progress
3Delivered
4If This Sounds Familiar, We Should Talk
Your change request backlog never shrinks. It just keeps growing.
New client onboarding gets delayed. Compliance updates sit in queue. Staff requests for better reports or workflow improvements get categorized as "future enhancements" that never arrive. Your team knows what needs to happen - they just can't get it done fast enough.
Vendor support is a black hole.
You submit a ticket and wait. And wait. Three months later, you get a response asking for information you already provided. By then, your staff has built yet another Excel workaround to compensate.
Your IT team is underwater.
They're good at what they do, but lab systems aren't their specialty. They're juggling network issues, security updates, help desk tickets, and strategic projects. Your LIMS configuration request isn't their top priority - and honestly, it probably shouldn't be.
Every enhancement becomes a negotiation.
Want a new report? That'll be three billable hours. Need to connect another instrument? Here's a quote for a six-month integration project. Simple changes turn into budget battles, and momentum dies in procurement.
How Managed Services Work
Your Dedicated Lab Systems Team
You get an entire team with deep lab systems expertise - not just one person who might leave or go on vacation. We understand LIMS platforms, instrument integrations, lab workflows, and regulatory requirements. We're not learning on your dime.
Predictable, Fast Turnaround
Most requests get delivered in 48-72 hours. Not three months. Not "we'll add it to the roadmap." Actual delivery of working solutions in days. Your team submits requests, we work through them systematically, and you see constant progress.
Unlimited Requests, Flat Fee
No hourly billing games. No per-ticket fees. No surprise invoices for "out of scope" work. You pay a flat monthly rate and submit as many requests as you need. We work through them in priority order until they're done.
Cancel or Pause Anytime
Lab volumes fluctuate. Projects come and go. You're not locked into annual contracts or trapped by cancellation penalties. If you need to pause for a quarter or cancel entirely, that's your call. No hard feelings.
Continuous Improvement Culture
We're not just maintaining your systems - we're actively looking for opportunities to make them better. Workflow optimization, automation opportunities, integration possibilities. Your systems get smarter over time instead of accumulating technical debt.
Common Request Types
Here's what labs typically ask us to handle. These are real examples with realistic turnaround times.
LIMS Configuration Changes
Form customization, workflow modifications, field additions, picklist updates
Custom Report Development
Ad-hoc reports, scheduled exports, executive dashboards, regulatory reports
Integration Support
Instrument interfaces, EMR connections, billing system sync, lab equipment integration
User Training & Support
New user onboarding, workflow training, troubleshooting, documentation
Data Migration & Cleanup
Historical data imports, duplicate cleanup, data validation, legacy system migration
Automation & Workflows
Auto-calculations, result validation rules, notification automation, workflow triggers
Regulatory Compliance Updates
CAP/CLIA requirements, audit preparation, documentation, compliance tracking
System Optimization
Performance tuning, database maintenance, security updates, backup configuration
How It Works
Onboarding & System Review
We start with a comprehensive review of your current systems, workflows, and backlog. We'll set up a dedicated communication channel and project board for your team. This usually takes 1-2 weeks and ensures we understand your environment before we start making changes.
Submit Unlimited Requests
Your team submits requests directly to your project board - LIMS configuration, report development, integration projects, training needs, whatever you need. Add as many as you want. We'll work with you to prioritize them.
Fast, Iterative Delivery
We tackle requests in priority order with 48-72 hour turnaround for most items. You'll see constant progress and can provide feedback in real-time. No project managers, no status meetings, no bureaucracy - just steady delivery.
Validation & Documentation
Every change gets properly documented with validation support where required. We understand CAP, CLIA, and FDA requirements - we're not cutting corners that will surface in your next inspection.
What You Get
Dedicated Lab Systems Team
A full team with expertise across LIMS platforms, integrations, reporting, and workflow optimization. They learn your lab's specific setup and become an extension of your team.
Unlimited Requests
LIMS configuration, instrument integrations, custom reports, dashboard development, workflow automation, staff training, troubleshooting - if it touches your lab systems, we handle it.
48-72 Hour Turnaround
Most requests delivered within 2-3 business days. Complex projects get broken into phases with rapid iteration. You see progress measured in days, not quarters.
Flat Monthly Fee
Predictable subscription pricing with no surprise invoices, change order fees, or hourly rate games. Budget with confidence.
Flexible Commitment
Pause your subscription during slow periods or cancel if your needs change. No long-term contracts, no cancellation penalties.
Simple, Transparent Pricing
Our Managed Services start at $4,995/month as a flat subscription. The exact pricing depends on your lab's size, system complexity, and request volume. Schedule a call to discuss which plan fits your needs. We'll be upfront about pricing so you can make an informed decision.
Real Results from Real Labs
See how labs use our managed services and lab systems expertise to solve operational challenges, improve workflows, and accelerate delivery
Turning a 3-Day Order Backlog Into Real-Time Processing
Top-tier biopharma company needed to eliminate 72-hour manual order delays for Alzheimer's blood test launch while migrating 15,000+ patient records in just 3 weeks
Optimizing Provider Workflows for National Pathology Laboratory Network Through Automation
National pathology laboratory network constrained by inefficient manual provider rule management and contract administration creating operational bottlenecks
Helping a National Lab Go From 40 Hours of Reporting to Just 4
National pathology lab network spent 40 hours monthly stitching together reports from 8 disparate LIS systems, leading to duplicate work and frequent errors
Common Questions
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