Turning a 3-Day Order Backlog Into Real-Time Processing
Lab Systems Managed Services
The Challenge
So, a top-tier biopharma company was about to launch a really important blood test for Alzheimer's, but they hit a snag. Their ordering process was a bit of a mess, relying on manual steps that took a full 72 hours for every order. As you can imagine, this was causing some headaches for both patients and doctors.
On top of that, they had a hard deadline just three weeks away. They needed to fix the delay and move over 15,000 patient records from a few different systems without losing a single piece of data. The way things were, it was slow, a little risky, and just wasn't going to work for their big launch.
Key Pain Points
A 72-hour delay on every single order
Big risk of losing data during the move
No single place to see all orders
A clunky experience for patients and doctors
Couldn't scale up for the launch
How We Helped
We put together a small team of six developers and a project manager to jump on this right away. We used an Agile approach, which basically means we worked in quick sprints and stayed in constant communication to get it done on time.
A Simple, Secure Portal
First, we built a straightforward ordering portal that was easy for everyone to use. We made sure it had all the right workflows and approvals built-in.
A Careful Data Migration
Next, we used some specialized tools to carefully move all 15,000+ patient records into the new system. We double-checked everything to make sure it was a perfect match, with zero data lost.
Daily Check-ins
We had quick stand-up meetings every day and kept the client in the loop constantly. This helped us stay flexible and make sure we were all on the same page, which was key to hitting that tight deadline.
Measurable Impact
Here's a look at what changed once the new system was up and running.
Better Financials
Getting rid of all that manual work and reducing patient support calls by 60% was a nice, direct boost to their operational margin.
Smoother Operations
Bringing four different systems into one place gave them a single source of truth and real-time tracking for the first time.
A Stronger Launch
We delivered the whole thing on time, which was a huge relief and let them launch their new test with confidence.
Additional Key Outcomes
A secure, easy-to-use ordering portal
15,000+ patient records moved with 100% accuracy
Zero downtime during the switch
A solid platform they can build on
Strategic Value
Honestly, this was more than just a tech project. It was about making sure they could launch their groundbreaking new product without a hitch. By giving them a reliable and efficient ordering system, we helped them make a great first impression on patients and physicians and set them up for success from day one.
