Hidden LIMS Costs: 12 Budget Surprises Vendors Don't Mention
We've watched labs sign contracts feeling confident about their budget. Then reality hits. Here are the hidden costs that catch labs most often.
Hidden Cost #1: Data Migration Is Always Worse Than Expected
Your legacy data is messier than anyone realized. Historical results have inconsistent units, patient demographics have duplicates, test codes don't map cleanly.
Hidden Cost #2: Integration Scope Creep
That EHR quote covered ADT feeds and basic results. But you also need order entry, real-time status updates, specimen labels, and custom formatting.
Hidden Cost #3: Validation Documentation for Regulated Labs
The software can support compliance. Proving compliance—IQ/OQ/PQ documentation, protocols, traceability—is your responsibility.
Hidden Cost #4: The 'Per-Interface' Instrument Trap
You have 20 instruments. That's $100K just for connections. Plus 3 older models requiring custom interfaces at $15K each.
Hidden Cost #5: 'Standard Reports' Don't Include Your Reports
Standard reports don't match your format requirements. Every custom report—CoAs, dashboards, regulatory formats—is billable.
Hidden Cost #6: Training Isn't 'One and Done'
Initial training covers go-live. But new hires, power user turnover, and workflow changes mean ongoing training needs.
Hidden Cost #7: Support Tier Creep
'Included' support is email-only, 48hr response, business hours only. Production issues need premium support.
Hidden Cost #8: Version Upgrades Aren't Free
SaaS upgrades may require re-validation and retraining. On-premise upgrades are full projects.
How to Budget for Hidden Costs
Based on our experience, here's what to add to vendor quotes:
Rule of thumb: Add 20-30% to vendor quotes for standard implementations, 30-50% for complex or regulated environments.
Don't Get Caught by Surprise
We help labs build realistic budgets that account for the costs vendors don't mention. Know what you're signing up for before you sign.
Get a realistic LIMS budget assessment