Get Results to the Right Place, Every Time
Failed result delivery means repeat calls, delayed patient care, and wasted staff time. Smart automation gets results where they need to go.
The Results Delivery Challenge
Results that don't reach the provider on first attempt
Staff time spent tracking down correct destination
For a lab processing 45,000 specimens/day
Smart Results Delivery
Route results based on provider preferences and capabilities. EMR integration for connected practices, fax for others, portal access for all.
Track every result to its destination. Know immediately when delivery fails, not when the provider calls wondering where results are.
Automatic retry logic with escalation. If fax fails, try backup fax. If that fails, alert staff for manual intervention.
Critical results get immediate attention with multiple notification attempts and documented acknowledgment.
Delivery Channels We Support
Direct HL7/FHIR delivery to Epic, Cerner, and other major EMRs
24/7 access with cumulative reports and result history
With delivery confirmation and automatic retry
HIPAA-compliant encrypted delivery
Push notifications for critical values
Self-service access for patients (where appropriate)
Typical Results
| Metric | Before | After | Improvement |
|---|---|---|---|
| Delivery failure rate | 8% | 2.1% | -74% |
| First-call resolution | 67% | 92% | +25 points |
| Time to delivery (routine) | 4+ hours | <30 min | -88% |
| Staff time on delivery issues | 40 hrs/week | 8 hrs/week | -80% |
Ready to Improve Results Delivery?
We help laboratories design and implement smart results delivery that gets results where they need to go—reliably.
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