Helping a Diagnostics Lab Reduce Financial Assistance Processing from 8 Hours to 45 Minutes
AI & Automation Enablement
The Challenge
A neurodegenerative diagnostics lab had a great financial assistance program, but the application process was a bit of a nightmare. It was entirely manual, which meant that it took a full 8 hours to process a single application. This was not only incredibly inefficient, but it also created a long wait for patients who needed help.
The team was spending a huge amount of time on data entry and paperwork, which was taking them away from more important work. They needed a way to automate the process to make it faster, more efficient, and easier for everyone involved.
Pain Points
8-hour processing time for a single application
Entirely manual and inefficient process
Long wait times for patients needing financial assistance
High risk of manual data entry errors
Staff time wasted on repetitive paperwork
How We Helped
We used our AI & Automation Enablement service to build a custom solution that automated their entire financial assistance application process from start to finish.
Digital Application Portal
We created a simple online portal where patients could fill out and submit their applications, eliminating the need for paper forms.
Automated Data Extraction & Validation
We built an automation that could securely extract the necessary information from the submitted documents and validate it against their criteria, all without any manual data entry.
Integration with Billing System
We connected the new system directly to their billing system, so that once an application was approved, the financial assistance was applied to the patient's account automatically.
Measurable Impact
The new automated system completely transformed their financial assistance program.
Better Patient Access
Reducing the processing time from 8 hours to just 45 minutes meant that patients could get the financial assistance they needed much more quickly.
Smoother Operations
Automating the entire process eliminated 100% of the manual data entry, freeing up the team to focus on helping patients instead of doing paperwork.
Improved Accuracy
The automated validation process eliminated the risk of manual data entry errors, ensuring that all applications were processed correctly the first time.
Additional Key Outcomes
A simple, user-friendly online application process
A significant reduction in staff time spent on manual tasks
Faster access to financial assistance for patients
A more secure and accurate data handling process
Strategic Value
This project was about more than just efficiency. By making their financial assistance program faster and easier to access, we helped them better serve their patients and fulfill their mission. It's a great example of how automation can be used not just to save time and money, but to make a real difference in people's lives.
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Think We Could Help Your Lab?
If you have manual, repetitive processes that are slowing you down, we'd be happy to chat. See how our AI & Automation Enablement service can help you automate your workflows and free up your team for more important work.
Automate time-consuming manual tasks
Reduce processing times and improve efficiency
Eliminate manual data entry errors
Free up your team for higher-value work